Table of Contents

Privacy Policy

At Ghumelo, your privacy matters. We care about keeping your information safe and use it only to make your travel experience better. This policy explains what we collect, why we collect it, and how we protect it.

What We Collect
When you book a trip or sign up on our site, we ask for basic details like your name, email address, and phone number. We also note your travel preferences so we can offer trips that suit you best. Additionally, our website uses cookies—small text files—to help remember your settings and improve your experience.

How We Use Your Information
We use your details to confirm your bookings, answer your questions, and send you updates about new trips and offers—only if you choose to hear from us. Your information also helps us understand how to make our services better for you.

How We Protect Your Information
We take your security seriously. Your data is stored safely and is accessible only to our trusted team. We never sell your details to anyone else.

Your Choices
You have control over your information. You can ask us what data we have, update it, or even ask us to delete it. Just contact us, and we’ll help you out.

Cookies
Our website uses cookies to remember your preferences and improve your browsing experience. Cookies are small text files saved on your device. If you’d rather not use them, you can disable cookies in your browser settings, but this may affect how our site works for you.

Changes to This Policy
We might update this policy from time to time. If we make big changes, we’ll post them on our website so you know what’s new.

 

Terms & Conditions

Agreement
By using our website or booking a trip, you agree to these terms. We aim to keep things clear and simple.

Our Services
We offer travel packages as described on our website. Our services may change, and we’ll keep you updated.

Booking and Payment
A deposit is required to secure your spot. Prices are shown on our site, and bookings depend on availability. We reserve the right to cancel a booking if a payment issue comes up.

User Responsibilities

Please provide accurate details and follow our guidelines. Our trips are for travelers who respect nature and local culture. We do not allow partying or alcohol on our trips. If you do not follow these rules, we may cancel your booking, ask you to leave the trip, and block you from future bookings. Everyone must follow these guidelines to keep the journey safe and enjoyable.

Liability
We work hard to plan safe trips, but you travel at your own risk. We are not responsible for any loss or damage during your journey.

Changes to These Terms
We may update these terms from time to time. Any changes will be posted on our website. Please check back regularly.

 

Refund and Cancellation Policy

At Ghumelo, we understand that sometimes plans change. Our cancellation and refund policy is designed to be fair while considering the logistics of organizing adventure travel.

Please note, the booking fee is non-refundable in all cases.

Cancellation by Traveler

If you need to cancel your booking, the following refund structure applies:
• 30+ days before departure – If you have paid in full, the refundable amount will be the total amount paid minus the booking fee.

• 15-30 days before departure – 50% refund.
• 7-15 days before departure – 25% refund.
• Less than 7 days before departure – No refund.

Rescheduling & Transfers
• You may reschedule your trip to a future date (subject to availability).
• You may transfer your booking to another person if you inform us at least 7 days before departure, and the replacement traveler meets all eligibility criteria.

Cancellation by Ghumelo

In rare cases, we may have to cancel a trip due to extreme weather, natural disasters, or insufficient bookings. If this happens, you will receive:
• A full refund, or
• The option to reschedule for a future departure.

No-Shows & Last-Minute Cancellations

If a traveler fails to show up on the scheduled departure day without prior notice, no refund or rescheduling will be offered.

Refund Processing

Refunds (where applicable) will be processed within 7-10 business days via the original payment method.

Disclaimer

The information provided on the Ghumelo website, social media, and any other communication channels is for general informational purposes only. While we strive to ensure accuracy, we do not guarantee that all details are always up to date or free from errors.

Assumption of Risk

Traveling, trekking, and outdoor activities involve inherent risks, including but not limited to injuries, altitude sickness, unpredictable weather, and delays. By booking a trip with Ghumelo, you acknowledge these risks and agree that you are participating voluntarily and at your own responsibility.

Health & Fitness

It is the traveler’s responsibility to assess their own health and fitness levels before joining a trek or tour. If you have any medical conditions, please consult a doctor before booking. Ghumelo is not liable for any health-related issues that may arise during the trip.

Changes & Cancellations

Ghumelo reserves the right to modify itineraries, accommodations, or schedules due to unforeseen circumstances such as weather, road conditions, or local regulations. We will always try to provide the best alternative in such cases.

Third-Party Services & Transportation

We collaborate with third-party service providers for transportation, accommodation, and other logistics. While we carefully select our partners, we are not responsible for any delays, service failures, or accidents caused by these third parties. Travelers are encouraged to verify the safety measures of transportation providers and follow all safety guidelines.

In the case of unforeseen accidents involving third-party transport services, Ghumelo cannot be held liable for injuries, damages, or losses. We strongly recommend that all travelers have personal travel insurance to cover such risks.

Personal Belongings

Travelers are responsible for their own belongings. Ghumelo is not liable for any lost, stolen, or damaged items during the trip.

Code of Conduct

We expect all travelers to respect local customs, fellow travelers, and the environment. Disruptive behavior, including but not limited to alcohol consumption (where prohibited), littering, or disrespecting cultural sites, may result in removal from the trip without a refund.

By using our services, you agree to the terms stated in this disclaimer. If you have any concerns, feel free to contact us before booking.